Cancellation Policy & Terms
Cancellation & Return Policy
Glorious is committed to transparency and full customer satisfaction across all our services (in-branch, home service, and the online store).
I. Exchange & Return Policy
1. In-Branch Services
A. Cancellation
- Services can be canceled 8–24 hours before the appointment (depending on department) free of charge.
- Less than 24 hours: 50% of the service value is deducted (grooming department).
- Less than 8 hours: 50% of the service value is deducted (other departments: body care, skin & nails, skin treatments and coloring).
- No-show without prior notice: full service value is charged.
- Arriving more than 10 minutes late cancels the booking, which moves to a waiting list with the option to reschedule.
B. Rescheduling
- Allowed once only, with at least 24 hours' notice.
C. Non-Refundable Services
- Services sold in clearance offers.
- Products sold within a package.
D. Refunds
- Refunded via the original payment method within 7 business days.
2. In-Branch Products
A. Returns & Exchanges
- Allowed within 7 days of purchase.
- Products must be unused, in original condition, with the receipt.
B. Non-Returnable Products
- Personal, opened, or used beauty items.
- Products sold in final clearance sales.
C. Refunds
- Within 7 business days via the original payment method.
3. Home Services
A. Cancellation
- Free cancellation up to 24 hours before the appointment.
- Less than 24 hours: 50% of the service value is deducted.
B. Rescheduling
- Requires 24 hours' notice.
C. Non-Refundable Services
- Services sold in clearance offers or within a package.
D. No-Show
- The booking is considered canceled if the team arrives and waits 30 minutes without a response.
4. Home-Delivered Products
A. Returns & Exchanges
- Within 3 days of delivery.
- Products must be unused, in original condition, with packaging and receipt.
B. Non-Returnable Products
- Personal or opened items.
- Products customized on request.
C. Refunds
- Within 7 business days via the original payment method.
5. Online Store Products
A. Returns & Exchanges
- Within 14 days of receipt.
- Products must be in original condition and unused.
B. Non-Returnable Products
- Personal, opened, or used items.
- Items sold in final clearance sales.
C. Refunds & Shipping
- Refunded within 7–10 business days via the original payment method.
- Shipping/return costs are deducted unless the error is ours (e.g. wrong item sent).
- The customer covers return shipping unless the issue is on our end.
II. Terms & Conditions of Offers
1. General Terms
- All offers run for a clearly announced period; no claims are accepted afterward.
- Included products/services are specified in the promotional material; offers don't apply to services priced at 100 SAR or less.
- Items purchased on offer follow the same return policy, with the discount amount deducted from any refund; exchanges depend on stock under the same offer.
- Offers cannot be combined for the same item.
2. Service-Specific Terms
- In-branch/home service offers apply only during the promotional period and cannot be extended.
- Pre-booked appointments can be modified per the cancellation/rescheduling policy above.
3. Product-Specific Terms
- Product offers apply only to items available during the promotion.
- Items bought on offer cannot be refunded in cash, only exchanged per the stated terms.
4. Promo Codes
- Valid for one-time use unless stated otherwise.
- Non-transferable and not redeemable for cash.
Implementation & Follow-up
Our team is trained to apply this policy consistently, and a copy is available to customers in branches and on our website.